Return Policy

REFUND POLICY:

 

DIGITAL PRODUCTS:

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations: You purchased two licenses for the same product, or two credits packages, accidentally. We'll gladly refund you for the duplicate purchase(s).

 

MASK PRODUCTS:

Prior to shipment, our mask products are inspected to meet high-quality standards. The products on our website are accurately described to ensure customer satisfaction. In the event that you receive a defective product, you will be eligible for a refund.   

APPAREL PRODUCTS: 

We want you to be happy with your piece of HOME, so please contact us immediately regarding your concerns.

Returns & Exchanges:

Our return/exchange policy is 5 days from the day your package is received. If 5 days have gone by since you received your purchase, unfortunately, we can not offer you a refund or exchange. If the item was sent as a gift to another person, depending on where they live, the policy is 10 days from the date the gift is received.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags. We do not offer free shipping on returns. Shipping is the responsibility of the person doing the return.  Once the item is returned, we ship the new item, free.

Non-returnable items:
Gift cards

Refunds (if applicable)

Step 1: Contact us via email: communications@da-12.com to find out if your item is eligible for a refund and/or exchange.

Step 2: Mail us your refund/exchange with a note including what new item you would like and the reason for the refund. Please also include a copy of receipt if you have it.  If you cannot locate it we can find it in our system under your full name and email address.

Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. If you have chosen and exchange, your new item will be shipped within 7 days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at communications@da-12.com 

Sale items (if applicable)
Only regular priced items may be refunded.  ALL SALE ITEMS ARE FINAL SALE

Exchanges (if applicable)
We only replace items if they are defective or damaged or if you have ordered the wrong size. If you need to exchange it for the same item, send us an email at communications@da-12.com to receive an exchange authorization number to write on your package.

Gifts
If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Authorized shipments must include a return authorization or exchange number. This number helps us identify the customer and item in the package and helps us process your return/exchange as soon as possible.

MAILING:

D Blaides-DA-12

216 BROADWAY AVE BOX #113

ORANGEVILLE ONTARIO L9W1K3 CANADA

 


Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a returned item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.